From the catalogs of babes

{March 17, 2010}   survey results

I haven’t been posting much here lately, and it’s partially because I’m depressed. Why?

About 2 weeks ago I was told that both the reclassification proposal and the student & faculty survey were rejected by the Board of Directors. Because I know you’ll ask why: I was not given any substantial reason. Yes, I have more I’d like to say about it. No, I’m not really comfortable posting about it on a public blog, unfortunately. But buy me a drink at the next conference and I promise to tell you all about it. So much so that you’ll probably regret buying me that drink.

I’m saddened to  have to hold back my thoughts and opinions, because one thing I’ve always tried to do here is to be very open and real, and less about lofty, idealized concepts that cutting edge libraries are implementing, but rather the day-to-day accomplishments and struggles of “real life” in the library catalog. 

While I have lots of things I’d really like to say but won’t, there is one thing I can’t seem to keep my mouth shut about, and that’s what kind of message an organization–any organization–sends out when it decides not to survey its users, for whatever reason, valid or not. I think unwillingness to survey your users is a tangible example of disinterest in what your patrons think and want. As a user, I’d be upset with any organization that so blatantly demonstrates that they don’t care what I think.

If they don’t care what I think, why should I care about them? No wonder libraries are losing support. I wouldn’t support an organization with that attitude, either.

et cetera